Customer Service:  +97272-257-5176
Sales and college registration:  +97272-257-5328

Customer Service and Support

Priority's  customer service and support module is fully integrated with all other Priority functions to deliver a holistic view of the customer. Customer issues can be reported by the customer directly, via Priority's Customer Service web portal, or by service & support personnel, using Priority's call center reporting functionality. Call center reps can keep track of open service calls, call assignment, escalation status, related communications with the customer and follow-up calls.

Customer Service and Support
Priority's customer service and support module is fully integrated with all other Priority functions to deliver a holistic view of the customer. Customer issues can be reported by the customer directly, via Priority's Customer Service web portal, or by service & support personnel, using Priority's call center reporting functionality. Call center reps can keep track of open service calls, call assignment, escalation status, related communications with the customer and follow-up calls.
 
Key Features:
  • Integrates with your existing knowledge base (e.g., FAQs recorded in Priority), providing customers with an immediate response
  • Built-in Business Process Management (BPM) helps ensure proper service call prioritization, assignment and escalation by means of automated processes, based on service call attributes (e.g., call type, issue, product, elapsed time) as well as various customer attributes
  • Supports communication with customers via web portal, e-mail, fax, instant messaging and voice mediums such as Skype
  • Synchronize emails directly from Gmail or Outlook to the appropriate service call
  • Secure mobile access – Field Service Management
  • Real-time transfer of service calls (via SMS, Google notifications or widget service) to field technicians
  • Real-time tracking of technician responses to service calls from the moment the field technician leaves for the customer site, as well as mobile support for warranty handling, part replacement, attachments (e.g., pictures of the damaged part) and customer signature upon closure (with GPS coordinates)
  • Field service reports include support for inventory management - replenishment and PO requests can be opened for spare parts and other inventory used during servicing.
 
 
Fbc Technologies   |   Orlov 77, Peath-Tikva   |   Office:+97272-2575-176   |   Fax: +9723-9042636   |   College registration : +97272-257-5328
FBC - specializes with IT technology and CRM, ERP, Billing, Portal and BI software-for customers in Israel and around the world.
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